Failure messages

These are the failure messages of payment:

error_code

error_message

description

generic generic_decline try_again_later transaction_not_allowed rule

Generic reason - user should contact their bank

We're sorry, the card was declined. Please try again or use another card.

authentication_failed
payment_intent_authentication_failure

Authentication failed

We're sorry, the payment was declined because authentication failed. Please try again

insufficient_funds

Insufficient funds

We're sorry, the card was declined due to insufficient funds. Please try again.

issuer_declined
generic_decline
contact_card_issuer
do_not_honor

User's bank declined the payment

We're sorry, your bank has declined this payment. Please contact your bank to unblock this payment or try a different card.

timeout

Failed connection - user should try again

We're sorry, something went wrong and we weren't able to process your payment. Please try again.

invalid_card

Invalid card details

We're sorry, the card number is invalid. Please try again.

expired_card

Expired card

We're sorry, this card is expired. Please try another card.

tabby_rejected

Tabby rejected

Sorry, Tabby is unable to approve this purchase. Please use an alternative payment method for your order.

retry_limit_exceeded

Too many failed attempts

We're sorry, there's a limit to the number of payment attempts per day. Please try again tomorrow or contact us for support at [email protected].

duplicate_payment

Duplicate payment

We're sorry, the card was declined because there was a similar payment charged recently. Please try a different card or contact your bank to unblock this payment.

invalid_bin

Card issued by a non-supported bank

We're sorry, this card is issued by a bank which is not supported. Please try again with a different card.

invalid_expiry

Invalid expiry

We're sorry, the card expiry date is invalid. Please try again.

incorrect_verification_code

Incorrect CVC/CVV

We're sorry, the card was declined because the CVC/CVV number is incorrect. Please try again.

cvv2_failure
invalid_amex_cvv

Incorrect CVV

We're sorry, the card was declined because the CVV number is incorrect. Please try again.

tabby_minimum

Below Tabby minimum amount

The minimum payment amount to use Tabby is AED 10. Please try an alternative payment method.

not_supported_card
subscriptions_card_not_supported

Card not supported

This card is not supported. Please use a different card.

authentication_expired

Authentication incomplete

They payment was declined because authentication wasn't completed successfully. Please try again.