These are the failure messages of payment:
error_code | error_message | description |
---|---|---|
| Generic reason - user should contact their bank | We're sorry, the card was declined. Please try again or use another card. |
| Authentication failed | We're sorry, the payment was declined because authentication failed. Please try again |
| Insufficient funds | We're sorry, the card was declined due to insufficient funds. Please try again. |
| User's bank declined the payment | We're sorry, your bank has declined this payment. Please contact your bank to unblock this payment or try a different card. |
| Failed connection - user should try again | We're sorry, something went wrong and we weren't able to process your payment. Please try again. |
| Invalid card details | We're sorry, the card number is invalid. Please try again. |
| Expired card | We're sorry, this card is expired. Please try another card. |
| Tabby rejected | Sorry, Tabby is unable to approve this purchase. Please use an alternative payment method for your order. |
| Too many failed attempts | We're sorry, there's a limit to the number of payment attempts per day. Please try again tomorrow or contact us for support at [email protected]. |
| Duplicate payment | We're sorry, the card was declined because there was a similar payment charged recently. Please try a different card or contact your bank to unblock this payment. |
| Card issued by a non-supported bank | We're sorry, this card is issued by a bank which is not supported. Please try again with a different card. |
| Invalid expiry | We're sorry, the card expiry date is invalid. Please try again. |
| Incorrect CVC/CVV | We're sorry, the card was declined because the CVC/CVV number is incorrect. Please try again. |
| Incorrect CVV | We're sorry, the card was declined because the CVV number is incorrect. Please try again. |
| Below Tabby minimum amount | The minimum payment amount to use Tabby is AED 10. Please try an alternative payment method. |
| Card not supported | This card is not supported. Please use a different card. |
| Authentication incomplete | They payment was declined because authentication wasn't completed successfully. Please try again. |